FAQs

FAQs2020-04-28T13:59:33+00:00

Here are some of the most common questions that we get asked. Please get in touch if your question is not here.

COVID 19 FAQs

Can we still buy paint?2020-04-28T13:54:44+00:00

Yes. The shop on the high street is closed just now but we are taking orders online.

Do you deliver?2020-04-28T13:55:12+00:00

Yes. We are working with a local courier company, ITS to do our deliveries in a safe and socially distant manner.

The delivery driver will knock on your door and place the delivery on the ground and stand back. The driver will wait until you have picked up your paint to ensure it doesn’t go missing.

Can you still paint my home?2020-04-28T13:55:36+00:00

Not just now.

The health of our team and our customers is of paramount importance to us so our decorating service is closed until further notice.

We are working on safe working practices and training to ensure that when restrictions are eased, we can deliver our usual service in a way that prevents the spread of infection.

Can you still provide me with a quotation?2020-04-28T13:56:02+00:00

Yes. There are several ways in which we can do this for example, using pictures, videos or plans. If social distancing can be observed (for example exterior work) then we are happy to come and survey your property.

General FAQs

What are your lead times?2020-04-28T13:53:56+00:00

Our lead times vary throughout the year. As you can imagine, December is always incredibly busy as we help folk freshen their homes for Christmas. However, our schedule is fluid and we hate saying no so do get in touch and we will pull out all of the stops to ensure that your project is completed to meet your deadline.

What paints do you use?2020-04-28T13:53:56+00:00

We only use quality products. Our trade pains are Tikkurila, a Scandinavian paint that is ideal for coping with our challenging Scottish weather. We also have a close relationship with Farrow and Ball in Edinburgh and Edward Bulmer Paints (organic) for those of you who have higher environmental requirements.

Are your painters employed or subcontractors?2020-04-28T13:53:56+00:00

All of our painters are fully employed and trained members of staff

Are your painters qualified?2020-04-28T13:53:56+00:00

Yes. All of our painters are qualified and we continuously invest in training to ensure that our team is as highly skilled as possible. We also believe in investing in the future and almost always have an apprentice working with us.

Are you insured?2020-04-28T13:53:56+00:00

Yes. We have insurance that covers all of the work we do.

Do you take credit cards?2020-04-28T13:53:56+00:00

No. We accept bank transfers and cheques.

What are your payment terms?2020-04-28T13:53:56+00:00

Payment is due on completion of work. On the day of completion you will receive an invoice which can be paid by either of the methods listed above.